Refund and Returns Policy

Effective Date: [29-September-2024]

At Arish Jewelers, we strive to ensure that you are fully satisfied with your purchase. Due to the handcrafted and customized nature of our jewelry, we have specific guidelines for returns and refunds. Please read this policy carefully before making a purchase.

1. Return Policy

1.1 Non-Returnable Items

• Due to the bespoke nature of traditional Kumaoni and Garhwali jewelry, all customized jewelry and made-to-order items are non-returnable.
• Earrings and other items for piercings cannot be returned due to hygiene and safety reasons.
• Sale items or items purchased during promotions are also non-returnable.

1.2 Eligible Returns
We only accept returns for items that:

• Arrive damaged or defective.
• Are significantly different from the product description or images on our website.

1.3 Conditions for Return
For eligible returns, the item must:

• Be unused and in its original packaging.
• Include all original certificates, receipts, and packaging materials.
• Be returned within 7 days of receiving the product.

To initiate a return, please contact our customer service team at [Insert Contact Email] with details and images of the defective or damaged item.

2. Exchange Policy

We allow exchanges only for items that are defective or damaged upon delivery. The exchange process follows the same eligibility and conditions as our return policy. Once we receive the returned item, we will process an exchange, subject to the availability of the product.

If the item is not available, we may offer an exchange for a similar item or a store credit.

3. Refund Policy

3.1 Non-Refundable Items
As all our jewelry is handcrafted and customized, we do not offer refunds for non-defective items, customized orders, or any items that fall under the non-returnable categories.

3.2 Refund Eligibility
Refunds will only be issued in the following cases:

• If you received a defective or damaged item that cannot be exchanged.
• If we are unable to fulfill your order due to stock unavailability or other unforeseen circumstances.

3.3 Refund Process
Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued in the original form of payment and may take 7-14 business days to reflect in your account, depending on your payment method and bank.

4. Return Shipping

• The cost of return shipping will be borne by Arish Jewellers if the item is defective, damaged, or incorrect.
• For any other returns (if applicable), the customer will be responsible for the return shipping costs.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Email us at arishjewellers@gmail.com with your order number, product details, and reason for return/exchange.
2. Attach clear images of the damaged or defective item.
3. Our team will review your request and provide instructions for returning the item.
4. Once the item is received and inspected, we will proceed with the refund, exchange, or store credit as applicable.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
Email: [arishjewellers@gmail.com]
Phone: [+91-9266-384-475]